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| What other organisations can help? |
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| Banking and Financial Services Division of the Financial Services Ombudsman |
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| If your complaint against the bank includes a claim for financial loss, the Banking and Financial Services Division of the Financial Services Ombudsman (FOS) may be able to consider your complaint. You can contact them by calling 1800 78 08 08 or visiting their website: www.fos.org.au. |
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| The FOS may also be able to consider other complaints that the CCMC cannot look at, for example, where the bank being complained about has not adopted the Code. |
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| Australian Securities & Investments Commission |
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| The CCMC can look at serious and systemic breaches of the Code. Such complaints can also be reported to the Australian Securities & Investments Commission (ASIC). You can contact ASIC via their website: www.fido.asic.gov.au or telephone them on 1300 300 630. |
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| Australian Bankers' Association |
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| The Code is published by the Australian Bankers' Association (ABA) however any bank, irrespective of whether it is a member of the ABA, can choose to be bound by the Code. If you have any questions regarding the ABA's role in developing and reviewing the Code, you can contact the ABA at www.bankers.asn.au or by calling them on 02 8298 0417 |
